We want your shopping experience to be safe and stress-free, so we're putting in place a host of additional safety measures, in line with government advice, which will help your visit.
We are implementing a lot of measures behind the scenes, plus some more obvious measures such as floor stickers and monitoring capacity.
Remember, our security team are always on hand to answer any questions you may have and assist you during your visit.
We're dedicated to keeping everybody safe during their visit to One New Change. We have a number of Covid-19 safe measures that we ask all our guests to follow, incuding:
There are numerous security measures you can see and, of course, the ones you can’t. All our staff are trained to ensure all our visitors have a safe, secure and enjoyable experience.
We have a fully trained and dedicated security team onsite 24/7 at One New Change. You may find them patrolling the mall ready to answer any of your questions, provide directions or assistance with a friendly smile.
Our security teams work closely with the City of London Police, engage with Project Servator and other local partners to deliver a safe and secure environment. One New Change also works closely with Cheapside Business Improvement District to improve security across the city as a whole and to ensure our security procedures are up to date and following best practice.